{"id":1921,"date":"2024-03-18T11:46:10","date_gmt":"2024-03-18T10:46:10","guid":{"rendered":"https:\/\/www.naturalvi.com\/faq\/"},"modified":"2024-06-27T16:22:24","modified_gmt":"2024-06-27T14:22:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.naturalvi.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How can I order?<\/h2>\n\n\n\n<p><strong>IT&#8217;S SIMPLE. <\/strong>Contact us through<a href=\"https:\/\/www.naturalvi.com\/en\/contact-us\/\" data-type=\"link\" data-id=\"https:\/\/www.naturalvi.com\/contact\/\"><strong> the contact form<\/strong><\/a> of the web with your request. We will give you an answer as soon as possible. You can send it to our email address <a href=\"mailto:commande@naturalvi.fr\"><strong>commande@naturalvi.fr<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Do you have a product catalog?<\/h2>\n\n\n\n<p>NO. Our products are <strong>100% customizable<\/strong> and we do not have a product catalog. However for <strong>PAPER TRAYS FOR FRUITS AND VEGETABLES,<\/strong> you can download the <strong>data sheets<\/strong> from <strong>the button<\/strong> <strong>below<\/strong>. You will find the calibers and references we can produce<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.naturalvi.com\/en\/downloads\/\">Fiches techniques<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How do I order PAPER TRAYS with my logo if the mold or shape exists?<\/h2>\n\n\n\n<p><strong>1. You send<\/strong> us your logo in high resolution. Ideally in vector image. With your graphic chart, colors, fonts, etc. (jpeg &#8211; pdf &#8211; ai)<\/p>\n\n\n\n<p><strong>2. We will propose,<\/strong> within the limits imposed by our manufacturing processes, a &#8220;layout&#8221; for your future cells.<\/p>\n\n\n\n<p><strong>3. When we get your approval, <\/strong>we will manufacture a printed prototype which is free for 1 copy.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Can I have samples?<\/h2>\n\n\n\n<p><strong>YES. <\/strong>We can send you samples. For the range <strong>FOOD Fruit <\/strong>and <strong>VEGETABLES <\/strong>we need:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The size of the cells<\/strong> (60&#215;40 &#8211; 50&#215;30 &#8211; 40&#215;30) and the size \/ number of fruits<\/li>\n\n\n\n<li><strong>The quality of the paper:<\/strong> single 60g or double 120g<\/li>\n\n\n\n<li><strong>If you want a different color from the standard<\/strong> (white kraft paper or natural kraft paper) or if you want to customize the paper trays with your logo or brand<\/li>\n\n\n\n<li><strong>The quantity \/ volume of sales planned<\/strong><\/li>\n\n\n\n<li><strong>The delivery address and the VAT<\/strong> number of your company<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How long does a customized PAPER TRAYS order take to get to my warehouse?<\/h2>\n\n\n\n<p>Once you have approved de design, we place the order for the necessary printing <em>clich\u00e9s<\/em> and colors. <strong>This takes three or four weeks. <\/strong>After that, our standard production time is two additional weeks to which we must add the transport.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">What qualities of paper do you offer?<\/h2>\n\n\n\n<p>For the FOOD range, <strong>we use virgin kraft paper, white or natural color,<\/strong> whose long fibers allow the formation of trays and the characteristics of guaranteed suitability for food contact.<\/p>\n\n\n\n<p>We offer paper in <strong>60 g \/ m\u00b2, 80g \/ m\u00b2 120g \/ m\u00b2 on request.<\/strong><\/p>\n\n\n\n<p><strong>The 60g<\/strong> is a single sheet quality and is suitable for transport and store presentation.<\/p>\n\n\n\n<p>For more demanding customers, we manufacture our cells in <strong>2x60g \/ m\u00b2<\/strong>. The quality<strong> 120g \/ m\u00b2<\/strong> is double leaf and allows to present the fruit with an angle in the stalls, in addition to providing better protection.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Who is in charge of the transport?<\/h2>\n\n\n\n<p>We work with several <strong>companies specialized in the transport of goods<\/strong> and we can offer you a transport price. However, if you have a better solution than ours, we will be happy to prepare the merchandise so that you come to withdraw it<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Is it possible to make a custom mold or shape ?<\/h2>\n\n\n\n<p><strong>YES. It&#8217;s possible.<\/strong> Send us your inquiry and our R &amp; D department will do a complete study and will inform you of feasibility, cost and lead time.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Can I receive my invoices by mail?<\/h2>\n\n\n\n<p><strong>YES. <\/strong>Within our project of progressive abandonment of paper, you just have to give us an active email address and we will send you all the invoices by email.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How are the NATURALVI paper trays packed?<\/h2>\n\n\n\n<p>The FOOD Fruit and vegetables range is packaged in cardboard boxes, which are themselves placed on a wooden pallet. The quantity per box differs depending on the format and quality. We can ship on 100&#215;120 pallets or 80&#215;120 pallets or Europe pallets. You can <strong>see our packaging sheet below<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.naturalvi.com\/en\/downloads\/\">Fiche de conditionnement<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">What is the minimum order?<\/h2>\n\n\n\n<p>The minimum order is 1 full pallet. <strong>The principle is 1 palette =<\/strong> 1 shape in neutral without printing. For personalized orders the minimum order increases to 2 pallets = 1 shape. Possibility of mixing if the goods are in stock<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Is there a distributor in my area?<\/h2>\n\n\n\n<p>Naturalvi has a network of partners and distributors around the world. Proud of this network, Naturalvi supports its distributors by preserving their customers. We can therefore give you the list of our partners by specifying your location<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">What is the delivery deadline?<\/h2>\n\n\n\n<p>Our standard production time <strong>is two or three weeks.<\/strong> To this we must add the transport time.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Explore Naturalvi&#8217;s frequently asked questions for <strong>quick, clear answers about our products.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":39,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1921","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Naturalvi<\/title>\n<meta name=\"description\" content=\"Would you like more information about our products and services? 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