FAQ


How can I order?

IT’S SIMPLE. Contact us through the contact form of the web with your request. We will give you an answer as soon as possible. You can send it to our email address commande@naturalvi.fr

Do you have a product catalog?

NO. Our products are 100% customizable and we do not have a product catalog. However for PAPER TRAYS FOR FRUITS AND VEGETABLES, you can download the data sheets from the button below. You will find the calibers and references we can produce


How do I order PAPER TRAYS with my logo if the mold or shape exists?

1. You send us your logo in high resolution. Ideally in vector image. With your graphic chart, colors, fonts, etc. (jpeg – pdf – ai)

2. We will propose, within the limits imposed by our manufacturing processes, a “layout” for your future cells.

3. When we get your approval, we will manufacture a printed prototype which is free for 1 copy.

Can I have samples?

YES. We can send you samples. For the range FOOD Fruit and VEGETABLES we need:

  • The size of the cells (60×40 – 50×30 – 40×30) and the size / number of fruits
  • The quality of the paper: single 60g or double 120g
  • If you want a different color from the standard (white kraft paper or natural kraft paper) or if you want to customize the paper trays with your logo or brand
  • The quantity / volume of sales planned
  • The delivery address and the VAT number of your company

How long does a customized PAPER TRAYS order take to get to my warehouse?

Once you have approved de design, we place the order for the necessary printing clichés and colors. This takes three or four weeks. After that, our standard production time is two additional weeks to which we must add the transport.

What qualities of paper do you offer?

For the FOOD range, we use virgin kraft paper, white or natural color, whose long fibers allow the formation of trays and the characteristics of guaranteed suitability for food contact.

We offer paper in 60 g / m², 80g / m² 120g / m² on request.

The 60g is a single sheet quality and is suitable for transport and store presentation.

For more demanding customers, we manufacture our cells in 2x60g / m². The quality 120g / m² is double leaf and allows to present the fruit with an angle in the stalls, in addition to providing better protection.


Who is in charge of the transport?

We work with several companies specialized in the transport of goods and we can offer you a transport price. However, if you have a better solution than ours, we will be happy to prepare the merchandise so that you come to withdraw it

Is it possible to make a custom mold or shape ?

YES. It’s possible. Send us your inquiry and our R & D department will do a complete study and will inform you of feasibility, cost and lead time.


Can I receive my invoices by mail?

YES. Within our project of progressive abandonment of paper, you just have to give us an active email address and we will send you all the invoices by email.

How are the NATURALVI paper trays packed?

The FOOD Fruit and vegetables range is packaged in cardboard boxes, which are themselves placed on a wooden pallet. The quantity per box differs depending on the format and quality. We can ship on 100×120 pallets or 80×120 pallets or Europe pallets. You can see our packaging sheet below.


What is the minimum order?

The minimum order is 1 full pallet. The principle is 1 palette = 1 shape in neutral without printing. For personalized orders the minimum order increases to 2 pallets = 1 shape. Possibility of mixing if the goods are in stock

Is there a distributor in my area?

Naturalvi has a network of partners and distributors around the world. Proud of this network, Naturalvi supports its distributors by preserving their customers. We can therefore give you the list of our partners by specifying your location


What is the delivery deadline?

Our standard production time is two or three weeks. To this we must add the transport time.

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