He shares with us the highlights of this trip and the key insights gained on the ground.
Hello Pierre. You’ve just returned from a trip to South America. Can you tell us the context behind this visit?
The objective of this trip was to launch distribution in Argentina, meet our long-standing client, as well as the country’s leading fruit producers.
In Chile and Peru, the goal was both to meet our existing clients and to carry out active prospecting.
On a daily basis, how do you manage relationships with clients located so far away geographically?
The key factors are adaptability and flexibility.
First, adaptability, due to the time difference: schedules, meetings, and communications need to be carefully organized. Cultural aspects are also essential, particularly language proficiency.
Then, flexibility: this involves managing production timelines and taking transit times into account, in order to minimize the delay between order confirmation and delivery. This is something we handle very well thanks to our two production sites and the expansion of our machinery fleet.
What types of stakeholders did you meet on site?
I met both distributors and producers in each of the countries visited.
In your opinion, what do face-to-face meetings bring that remote exchanges cannot replace?
During a factory visit, you get to see the entire process in detail. This helps to better understand the challenges encountered and the day-to-day issues that can impact productivity.
These on-site exchanges make it possible to identify clients’ needs with great precision.
Did you observe any usage conditions or field realities that surprised you or changed your perspective on our products
Yes, the various visits highlighted very specific needs.
The fact that we are 100% integrated should allow us to address them, particularly through product development. But on that point… I’d rather keep a bit of mystery.
How will these on-site exchanges help us improve or adapt our solutions?
These visits primarily allow for a better understanding of client needs.
This is a key point: only a solid understanding of production processes makes it possible to effectively adapt packaging solutions to each producer’s specific constraints.
What are currently the main challenges faced by our clients in Argentina, Chile, and Peru?
The main challenge is preserving the quality of fruit exported internationally, in order to avoid non-compliance issues and ensure an optimal taste experience despite long distances.
Choosing Naturalvi paper trays helps address these challenges:
- Moisture absorption
- Reduced risk of impact during long-distance transport
This is a crucial factor for export-oriented producers.
If you had to remember one image, one exchange, one moment from this trip, what would it be?
A huge laugh with Juan Carlos, our Peruvian distributor, upon arriving in Chincha… with JEAMPIER there to welcome us 🙂
A message you would like to share directly with your partners in South America?
¡Gracias a nuestros distribuidores, socios productores y futuros clientes!
¡Hasta el año próximo!
